Customer Service

Find everything you need about the buying, selling, or part-exchange process including delivery, collections, and returns. Also how you can contact us and store opening hours.
Customer Service

Electronic Device Warranty Procedure

Some of the product we sell come with warranties which are handled by the manufacturer. For full details please see the listings below. If your product is not listed here, please contact Golfbidder Customer Services.

Golf Buddy

Golfbidder is proud to be an authorised stockist of Golf Buddy’s laser range


Customer Service

Stewart Golf Trolley Servicing

Economy Service - £99

  1. Inspection of all major components; chassis; rear wheels; handle; main support; rear cover; front cover; motors (including motor trim balancing) and front wheels; handset and the electronics system.
  2. Handset service including; battery; top & bottom mouldings; switch membrane & belt clip replacement and silicone skin.
  3. Drive dog & drive mould
How To Guides

How Do Stewart Golf Refurbish Trolleys?

At Golfbidder we're delighted to give all reconditioned and refurbished Stewart Golf X Series trolleys a new home. But what exactly goes into the process to get them ready for resale? The Doc went down to their Gloucestershire HQ to find out.

Stage 1 - Visual Inspection

The initial stage of

Customer Service

The easiest way to sell your golf clubs online

Looking to sell your old golf clubs? Then look no further than Golfbidder. We provide the easiest way to sell your old golf clubs online. Simply get a quote on our website and arrange for us to collect the clubs. Once they’re here your payment will be process with 72-hours

Selling Guides

How to Retain the Value in your Golf Clubs

Here at Golfbidder we see hundreds, no thousands of used clubs. Many, we’re pleased to say are in excellent condition which we go on to sell – after all, one man’s trash is another’s treasure! However there are some that are not in very good condition at all.

We pride ourselves

Information

Privacy Notice

Please see below for all information regarding the protection and use of personal data.

All personal data relating to you collected by us from which we can identify you will be recorded electronically and only used in accordance with the Data Protection Act 1998.

In completing the registration you will

Information

Terms and Conditions

What these terms cover. These are the terms and conditions on which we supply products to you.

Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you

Information

About Golfbidder

Based in South-West London, Golfbidder began life in 1997 as Mashie Niblicks, a shop which specialised in buying and selling used golf clubs. The success of ‘Mashie’ encouraged us to broaden the concept to the internet - and the result is Golfbidder. We are now one of the busiest online

Delivery

Delivery Information

Items ordered before 2.00 pm Monday to Thursday are despatched by overnight courier for next working day delivery.

Items ordered before 2pm on Friday are delivered on Monday.

Items ordered after 2pm on Friday are despatched on Monday for Tuesday delivery.

Delivery

Change your Delivery Address

Your order does not have to be sent to your billing address. When you place your order, you can specify a different delivery address at the checkout. We may require your first order to be sent to your billing address.

If you have already processed your order, then please contact

Delivery

Delivery to remote locations and postcodes

We are delighted to be able to offer next working day delivery to the majority of mainland UK. However there are some remote areas that sadly UPS are not able to guarantee this service. Details of these areas are below.

Addresses with following postcodes are a 48-72 hour delivery service

Delivery

Will I have to wait in all day for my order?

Deliveries are made between 0900-1800. You will be able to check your order is out for delivery using the tracking link supplied by UPS.

If these hours are not suitable then you may wish to consider using a UPS Access Point. Your order will be delivered to a location that

Delivery

Delivery to your local UPS Access Point™

The UPS Access Point network offers a convenient, fast and efficient alternative to home delivery. You can collect your parcel from a UPS Access Point location chosen by you and at a time that fits your daily routine.

Locations include newsagents, petrol stations and convenience stores. UPS Access Points offer

Delivery

Delivery to your home or work address

If you selected to have your order delivered to your home or work address there are a few details you need to know.

  • Deliveries are made on week days between 9am and 6pm.
  • All deliveries must be signed for.
  • If nobody is available to sign and you have provided no
Returns

Returns

We really appreciate your business and hope you enjoy your Golfbidder purchase. If you do need to return an item for any reason:

  1. Phone us on 0208 401 6901 to let us know you are returning a purchase. Failure to let us know in advance could delay any refund
Returns

12 Month Warranty

Golfbidder offers a 12 month warranty on all of its golf clubs and accessories, as well as, a unique 7 day trial period on all used clubs.

Golfbidder warrants that its golf clubs will be free from defects in materials and workmanship during normal and customary use for 12 months

Returns

7 DayTrial Period

Golfbidder offers a 12 month warranty on all of its golf clubs and accessories, as well as, a unique 7 day trial period on all used clubs.

Our trial allows you to take your newly bought clubs to the driving range or out for a round of golf. If you

Selling Guides

Rating Guide

Welcome to the Golfbidder Rating guides. Here you will find all the information needed whether you're looking to buy or sell golf clubs with us. Each section has detail images of what the clubs in this category look like so you’ll have a good impression of either the club you’re

Selling Guides

What We Don't Buy

One thing to look out for on shafts is pitting. Pitting corrosion, or pitting, is a form of extremely localized corrosion that leads to the creation of small holes in metal. In golf pitting will occur on steel shafts where the protective chrome layer has been attacked by the corrosion.

Selling Guides

Pricing and Valuations

Golfbidder is the biggest buyer and seller of used golf clubs in Europe. In order to manage our stock efficiently we have developed over a number of years our own sophisticated software which allows us to monitor the supply and demand across thousands of models – from the latest must-have driver

Information

The Showroom

Golfbidder HQ is located in Chessington, Surrey, on the Barwell Business Park (on the A243 near Chessington World of Adventures). Here you will find the Golfbidder showroom, where you can browse the biggest range of used clubs in Europe!

Only a fraction of our stock is on display in the

Information

Contact Us

Golfbidder is committed to providing the highest possible levels of customer service.

If you need any help or advice, or would simply prefer to order by phone, call our Customer Services Team on 0208 401 6901. We are here to take calls Monday to Friday between 8:30 am – 5:30 pm.

Information

Partners

From its headquarters at The Belfry, The PGA (Professional Golfers' Association) is responsible for the training and education for over 5,000 golf club professionals – as well as the organisation of professional tournaments at local and national level - including the Ryder Cup which it manages jointly with The European Tour.

Information

Frequently Asked Questions

  1. How much does delivery cost?

Delivery to the UK costs just £6.99 - no matter how many items you buy - and will arrive next working day, if you order before 2pm.

  1. What happens if I am not home when my clubs arrive?

All items delivered by UPS