Customer Service

Find everything you need about the buying, selling, or part-exchange process including delivery, collections, and returns. Also how you can contact us and store opening hours.
Customer Service

Klarna - Pay In 3

Klarna Pay in 3 means you can now spread the cost of your Golfbidder purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you used at checkout.


Customer Service

How to pay in a cheque using a mobile banking app

Did you know you can pay in your Golfbidder cheque without having to visit a bank branch? It's super simple to do using your bank's mobile app, and most of the time much quicker! We show you how in our article, which covers many of the UK's high street banks.

Customer Service

Electronic Device Warranty Procedure

Some of the product we sell come with warranties which are handled by the manufacturer. For full details please see the listings below. If your product is not listed here, please contact Golfbidder Customer Services.

Golf Buddy

Golfbidder is proud to be an authorised stockist of Golf Buddy’s laser range

Customer Service

Stewart Golf Trolley Servicing

Economy Service - £99

  1. Inspection of all major components; chassis; rear wheels; handle; main support; rear cover; front cover; motors (including motor trim balancing) and front wheels; handset and the electronics system.
  2. Handset service including; battery; top & bottom mouldings; switch membrane & belt clip replacement and silicone skin.
  3. Drive dog & drive mould
How To Guides

How Do Stewart Golf Refurbish Trolleys?

At Golfbidder we're delighted to give all reconditioned and refurbished Stewart Golf X Series trolleys a new home. But what exactly goes into the process to get them ready for resale? The Doc went down to their Gloucestershire HQ to find out.

Stage 1 - Visual Inspection

The initial stage of

Customer Service

The easiest way to sell your golf clubs online

Looking to sell your old golf clubs? Then look no further than Golfbidder. We provide the easiest way to sell your old golf clubs online. Simply get a quote on our website and arrange for us to collect the clubs. Once they’re here your payment will be process with 72-hours

Selling Guides

How to Retain the Value in your Golf Clubs

Here at Golfbidder we see hundreds, no thousands of used clubs. Many, we’re pleased to say are in excellent condition which we go on to sell – after all, one man’s trash is another’s treasure! However there are some that are not in very good condition at all.

We pride ourselves

Information

Corporate Logo Golf Products

Golfbidder isn’t just about the best value golf clubs! We also offer a huge range of Corporate Logo products – this is a fully managed service that will make sure you get exactly what you require, on time, on budget and to the highest standards that Golfbidder upholds in everything it does.

Information

Privacy Notice

Please see below for all information regarding the protection and use of personal data.

All personal data relating to you collected by us from which we can identify you will be recorded electronically and only used in accordance with the Data Protection Act 1998.

In completing the registration you will

Information

International Sites

We have dedicated customer service for France, Germany, Spain, Denmark, The Netherlands, Sweden, and Finland, as well as fully translated sites with prices in local currency. You can find full contact details for each market here.

Information

Terms and Conditions

What these terms cover. These are the terms and conditions on which we supply products to you.

Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you

Information

About Golfbidder

Based in South-West London, Golfbidder began life in 1997 as Mashie Niblicks, a shop which specialised in buying and selling used golf clubs. The success of ‘Mashie’ encouraged us to broaden the concept to the internet - and the result is Golfbidder. We are now one of the busiest online

Delivery

Delivery Information

Items ordered before 2.00 pm Monday to Thursday are despatched by overnight courier for next working day delivery.

Items ordered before 2pm on Friday are delivered on Monday.

Items ordered after 2pm on Friday are despatched on Monday for Tuesday delivery.

Delivery

UPS Access Point™

The UPS Access Point network offers a convenient, fast and efficient alternative to home delivery. You can collect your parcel from a UPS Access Point location chosen by you and at a time that fits your daily routine. Locations include newsagents, petrol stations and convenience stores. UPS Access Points offer

Delivery

Change your Delivery Address

Your order does not have to be sent to your billing address. When you place your order, you can specify a different delivery address at the checkout. We may require your first order to be sent to your billing address.

If you have already processed your order, then please contact

Delivery

Delivery to remote locations and postcodes

We are delighted to be able to offer next working day delivery to the majority of mainland UK. However there are some remote areas that sadly UPS are not able to guarantee this service. Details of these areas are below.

Addresses with following postcodes are a 48-72 hour delivery service

Delivery

Will I have to wait in all day for my order?

Deliveries are made between 0900-1800. You will be able to check your order is out for delivery using the tracking link supplied by UPS.

If these hours are not suitable then you may wish to consider using a UPS Access Point. Your order will be delivered to a location that

Delivery

Delivery to your local UPS Access Point™

The UPS Access Point network offers a convenient, fast and efficient alternative to home delivery. You can collect your parcel from a UPS Access Point location chosen by you and at a time that fits your daily routine.

Locations include newsagents, petrol stations and convenience stores. UPS Access Points offer

Delivery

Delivery to your home or work address

If you selected to have your order delivered to your home or work address there are a few details you need to know.

  • Deliveries are made on week days between 9am and 6pm.
  • All deliveries must be signed for.
  • If nobody is available to sign and you have provided no
Returns

Returns

We really appreciate your business and hope you enjoy your Golfbidder purchase. If you do need to return an item for any reason:

  1. Phone us on 0208 401 6901 to let us know you are returning a purchase. Failure to let us know in advance could delay any refund
Returns

12 Month Warranty

Golfbidder offers a 12 month warranty on all of its golf clubs and accessories, as well as, a unique 7 day trial period on all used clubs.

Golfbidder warrants that its golf clubs will be free from defects in materials and workmanship during normal and customary use for 12 months

Returns

7 DayTrial Period

Golfbidder offers a 12 month warranty on all of its golf clubs and accessories, as well as, a unique 7 day trial period on all used clubs.

Our trial allows you to take your newly bought clubs to the driving range or out for a round of golf. If you

Selling Guides

Rating Guide

Welcome to the Golfbidder Rating guides. Here you will find all the information needed whether you're looking to buy or sell golf clubs with us. Each section has detail images of what the clubs in this category look like so you’ll have a good impression of either the club you’re

Selling Guides

What We Don't Buy

One thing to look out for on shafts is pitting. Pitting corrosion, or pitting, is a form of extremely localized corrosion that leads to the creation of small holes in metal. In golf pitting will occur on steel shafts where the protective chrome layer has been attacked by the corrosion.

Selling Guides

Pricing and Valuations

Golfbidder is the biggest buyer and seller of used golf clubs in Europe. In order to manage our stock efficiently we have developed over a number of years our own sophisticated software which allows us to monitor the supply and demand across thousands of models – from the latest must-have driver

Information

Customer Testimonials

We pride ourselves on our level of customer service. But don 't take our word for it. Read what real customers have to say about their experience when using Golfbidder. We collect feedback from Trustpilot, Google, and Facebook.

Information

Contact Us

Golfbidder is committed to providing the highest possible levels of customer service.

If you need any help or advice, or would simply prefer to order by phone, call our Customer Services Team on 0208 401 6901. We are here to take calls Monday to Friday between 8:30 am – 5:30 pm.

Showroom

Do you have a shop I can visit?

We consider the Golfbidder showroom to be the best golf shop in Europe. Where else can you view over 10,000 golf clubs from every manufacturer and hit them without tape – not only comparing new for new, but new against its predecessor to see if there are real yards to be gained.

Showroom

Collection from The Golfbidder Store

If you live close to Golfbidder HQ in Chessington then you can collect your order from us. The easiest way to do this is to give customer services a ring on the number below and they can make sure it is not shipped and ready for you.

Showroom

The Showroom

Golfbidder HQ is located in Chessington, Surrey, on the Barwell Business Park (on the A243 near Chessington World of Adventures). Here you will find the Golfbidder showroom, where you can browse the biggest range of used clubs in Europe!

Only a fraction of our stock is on display in the

Registration

Why do I need to register?

Registering on Golfbidder gives you access to all the great facilities we offer including our auctions, Cash4Clubs and part-exchange offers. Before you can buy golf clubs, accessories, bid on auction items or sell clubs to us you must first set up an account with Golfbidder. This can be done on our registration page.

Registration

Why can't I register?

The main reason we find for customers not being able to log in is their already registered. If this is the case an you cannot remember your password then please request a hint on the login page. If you're sure your username and password are correct then it might be

Registration

Why do we ask for card details?

The nature of the market place that Golfbidder trades means we source the products you see for sale from a huge number of different people and businesses. Submitting your card details provides validation that you are who you say you are and that the goods are legally yours to sell.

Registration

Do we store your card details?

Golfbidder do not store any credit card details. Once the address check has been processed and authorised (registration) or the payment for your order has been successful (purchasing) your card details are permanently deleted. You will have to enter your card details each time you come to checkout during future transactions.

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Partners

From its headquarters at The Belfry, The PGA (Professional Golfers' Association) is responsible for the training and education for over 5,000 golf club professionals – as well as the organisation of professional tournaments at local and national level - including the Ryder Cup which it manages jointly with The European Tour.

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Frequently Asked Questions

  1. How much does delivery cost?

Delivery to the UK costs just £6.99 - no matter how many items you buy - and will arrive next working day, if you order before 2pm.

  1. What happens if I am not home when my clubs arrive?

All items delivered by UPS

Selling Guides

Sell Clubs Instructions

If you’d like us to arrange collection of your clubs by our courier, we can do this for only £7.50. This is quicker and cheaper than registered post - and also avoids queuing at the post office! Phone us on 020 8401 6906 with the Quote Reference – this is 6 digit