Golfbidder - End of season review

Thomas Tanner
Sep 29, 2023
5 minutes

It’s been quite the year at Golfbidder HQ and with golf continuing to boom we’ve made a series of big improvements to our user experience to enhance the levels of operational excellence we and our users expect.

We’ve been busy:

  • We have launched a new website in 7 languages and 4 currencies.
  • Enhanced our customer experience by integrating HubSpot.
  • Installed new back-end systems to improve operational excellence.

Our new website

Although the new website was a dramatic overnight change for our users at the end of January there were some fantastic improvements to help browse and shop the best range of quality used golf clubs in Europe.

What’s new?

Some things never change, though. You'll still find the best range of new and used golf clubs and accessories anywhere in Europe. And we're still dedicated to giving you the best customer service, with our 7-day trail on all used golf clubs and a minimum 12-month warranty on everything we sell.

As well as the English language site launching in January, our fully translated European language ones followed in May. These continue to give our customers in France, Germany, Spain, The Netherlands, Denmark, Sweden, and Finland an end-to-end experience in their own language and currency.

Continuous improvements

Since launch we have continued to add new features and make continuous improvements. The main two being a change to the new product page and a total revamp of our Trade-In Flow.

A new, new product page

We have mentioned above the new Golfbidder website has a great range of filters to show any customer the clubs which match their requirements perfectly. However, we became conscious there is a section of our users who just like to look at the thousands of golf clubs we have in our warehouse.

The difficult job was striking the correct balance between these two customers.  When you land on the new Golfbidder product page you have access to the four most popular attribute filters (if you wish to dynamically filter the stock) while also showing users all clubs we have in stock as soon as you land on the page.

New trade in flow

The Golfbidder Trade-In flow has received a full review, with rounds of research, user feedback, and technical development all combined to bring the best in class to Golfbidder customers.

The result was a new Trade-In Flow (launched in August) which helps Golfbidder customers get a price for the used golf clubs quicker than ever before by showing an intuitive solution to information gathering. We’ve almost halved the number of clicks to get a price, only asking for the relevant information.

Then, when you’re happy to sell the whole process is more straightforward and will let all golf clubs live their lives to the fullest!

Clubs living their lives to the fullest

You might have noticed that Golfbidder now has a eBay shop. Although not all our inventory is listed here, an eBay presence helps us give any new golfers shopping on a platform they’re familiar with an introduction to Golfbidder and what we do – helping all golf clubs live their lives to the fullest!

What is to come?

Although the golf season might be coming to an end in the UK we’ve got lots planned for the winter to make sure we’re ready to offer our customer the best buying experience and range of quality used golf clubs in Europe in 2024. Look out for a Start of season review in April to see what we’ve been up to.

Further reading

Here at Golfbidder HQ we pride ourselves on having the best range of quality used golf clubs on the market and our product page is where we showcase these to you, our customers.

Welcome to the new Golfbidder website, it's been a long time in the making, but there are some fantastic improvements to help you browse and shop the best range of pre-owned golf clubs in Europe.