Frequently Asked Questions

Delivery FAQs

1. How much does delivery cost?
2. What happens if I am not home when my clubs arrive?
3. Can I change my delivery address?
4. Can I track my order online?
5. Can I choose to collect my order?

1. How much does delivery cost?
   Delivery to the UK costs just £6.99 - no matter how many items you buy - and will arrive next working day, if you order before 2pm.
2. What happens if I am not home when my clubs arrive?
   All items delivered by UPS must be signed for. If nobody is available to sign and you have no special instructions then the courier will post their contact details through the door for you to contact them directly to reschedule the delivery. There is no extra charge.
3. Can I change my delivery address?
   Yes – your order does not have to be sent to your billing address. When you place your order you can specify a different delivery address at the checkout.
4. Can I track my order online?
   Yes – when you place your order you will receive details of how to track the parcel through the UPS website.
5. Can I choose to collect my order?
   Yes – you can arrange to collect your order from the Golfbidder store in New Malden, Surrey.

For more information about delivery please visit our Delivery page or call our Customer Services department on 020 8401 6918.

Other FAQs

1. How do you rate your clubs?
2. Are the Bags and accessories new?
3. Do you sell new golf clubs?
4. Do I need to register?
5. Do you store my card details?
6. Can I trade my old clubs in?
7. Do you have a shop I can visit?
8. Can I return my order?
9. Do you sell gift vouchers?
10. I am having problems registering - what can I do?
11. I have registered, but am having problem logging in – what can I do?

1. How do you rate your clubs?
   All of our clubs are individually inspected and rated out of 10 for their head, shaft and grip. A full explanation of our rating can be found here.
2. Are the bags and accessories new?
   Yes – with the exception of lake balls, all of our bags and accessories are brand new.
3. Do you sell new golf clubs?
   Yes – although the majority of our clubs are used, we do stock many new clubs from all of the top brands.
4. Why do I need to register?
   Before you can buy clubs, bid on auction items or sell clubs to us you must register. This can be done on the Register page.
5. Do you store my card details?
   Golfbidder do not store any credit card details. Once the payment has been authorised your card details are removed our system.
6. Can I trade my old clubs in?
   Yes – you can click here to receive a quote for your old clubs. If you are happy with the quote you can then sell you clubs to us, or upgrade them for free delivery!
7. Do you have a shop I can visit?
   Yes – we have a store in New Malden, Surrey that you can visit to browse our full range of clubs and accessories. For more details please click here.
8. Can I return my order?
   Yes – we offer a 7-day money back guarantee on golf clubs, as well as, a 12 month warranty on all of our goods. For all Returns of new products, please return in the original packaging.
9. Do you sell gift vouchers?
   Yes – you can buy gift vouchers with a value of £10, £25, £50 or £100.
10. I am having problems registering – what can I do?
    Email help@golfbidder.co.uk for assistance, or call our Customer Services team on 020 8401 6918.
11. I have registered, but am having problem logging in – what can I do?
    Email help@golfbidder.co.uk for assistance, or call our Customer Services team on 020 8401 6918.

Auction FAQs

1. How Do I Bid For An Item?
   Once you have found an item of interest simply login and click the 'Bid' button to enter your bid.
   Enter your bid price and, when you are sure you are happy with your bid, click the 'Submit' button.
   Your bid will then be entered into the system, and will appear on the bid history immediately.
   If you are the winning bidder at the end of the auction the item will automatically be placed in your basket for you to checkout, just the same as any regular purchase.
   You will have 48 hours to do this before the item is removed and relisted.
2. How Does Auto Bidding Work?
   All auction items on Golfbidder operate under Auto-Bidding Rules - i.e. the bidding process is automated.
   Simply enter the maximum you are prepared to pay and the system will bid on your behalf.
   The system automatically ups your bid by the minimum bid increment - but only by as much as is required in order for you to be winning the lot.
   In other words the system will attempt to minimize the amount you pay.
   You will only lose the lot if someone bids more than your maximum - or bids equally but prior to your own bid - or if the maximum you are willing to pay is less than the reserve price.
   If someone has bid more than your maximum, then this will immediately be shown on the product’s bid history and the other bidder will appear at the top as the winning bidder. In this instance, if you are happy to pay more, you will have to increase your maximum bid. You may increase your bid at any time.
   
3. How can I change or cancel my bid?
   You can only change your bid by increasing it. You may not cancel a bid. You can increase your bid at any time before the auction closes - simply visit the auction listing and place another bid

Contant Details

Postal Address: Golfbidder Ltd, 253 Burlington Road, New Malden, Surrey, KT3 4NE, England

Telephone: 0208 401 6918

Email: info@golfbidder.co.uk