| 1. |
How much does delivery
cost?
Delivery to the UK costs just £6.99 - no matter how many items you
buy - and will arrive next working day, if you order before 2pm.
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| 2. |
What happens if I am not home
when my clubs arrive?
All items delivered by UPS must be signed for. If nobody is available
to sign and you have no special instructions then the courier will post
their contact details through the door for you to contact them directly
to reschedule the delivery. There is no extra charge.
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| 3. |
Can I change my
delivery address?
Yes – your order does not have to be sent to your billing address.
When you place your order you can specify a different delivery address
at the checkout.
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| 4. |
Can I track my order online?
Yes – when you place your order you will receive details of how to
track the parcel through the UPS website.
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| 5. |
Can I choose to collect
my order?
Yes – you can arrange to collect your order from the Golfbidder store
in New Malden, Surrey.
For more information about delivery please visit our
Delivery page or call
our Customer Services department on 020 8401 6918.
|
| 1. |
How do you rate your clubs?
All of our clubs are individually inspected and rated out of 10 for
their head, shaft and grip. A full explanation of our rating can be
found here.
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| 2. |
Are the bags
and accessories new?
Yes – with the exception of lake balls, all of our bags and accessories
are brand new.
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| 3. |
Do you sell new golf clubs?
Yes – although the majority of our clubs are used, we do stock many
new clubs from all of the top brands.
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| 4. |
Why do I need to register?
Before you can buy clubs, bid on auction items or sell clubs to us
you must register. This can be done on the Register page.
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| 5. |
Do you store my card details?
Golfbidder do not store any credit card details. Once the payment
has been authorised your card details are removed our system.
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| 6. |
Can I trade my old clubs
in?
Yes – you can click here to receive a quote for your old clubs. If
you are happy with the quote you can then sell you clubs to us, or upgrade
them for free delivery!
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| 7. |
Do you have a shop I can visit?
Yes – we have a store in New Malden, Surrey that you can visit to
browse our full range of clubs and accessories. For more details please
click here.
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| 8. |
Can I return my order?
Yes – we offer a 7-day money back guarantee on golf clubs, as well
as, a 12 month warranty on all of our goods.
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| 9. |
Do you sell gift vouchers?
Yes – you can buy gift vouchers with a value of £10, £25, £50 or
£100.
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| 10. |
I am having problems
registering – what can I do?
Email help@golfbidder.co.uk
for assistance, or call our Customer Services team on 020 8401 6918
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| 11. |
I have registered,
but am having problem logging in – what can I do?
Email help@golfbidder.co.uk
for assistance, or call our Customer Services team on 020 8401 6918
|